Product Support Agreement
Maximise Performance. Minimise Downtime.
At Scantech, we understand that your analyser is a critical part of your operation—a significant capital investment that deserves comprehensive protection. A Product Support Agreement (PSA) ensures your analyser delivers optimal performance, long-term reliability, and complete peace of mind.
What is a PSA?
Scantech’s Product Support Agreement is a proactive maintenance and technical support program designed to:
- Extend the life of your analyser
- Ensure optimal accuracy and performance
- Minimise unexpected downtime
- Maintain radiation safety and regulatory compliance
- Protect your investment with expert technical support
What’s Included?
- Scheduled on-site service visits by a qualified Scantech Service Engineer
- Full system inspection, radiation safety checks, diagnostics, and optimisation
- On-site training for key personnel
- Comprehensive service visit reports and actionable recommendations
- Calibration reviews and adjustments
- Ongoing Remote Monitoring, including routine status checks and performance monitoring of the analyser system
- Monthly PSA reports outlining the health of the analyser
- Source top-up labour and analyser optimisation included
24/7 Technical Support
- Expert assistance from our global team of scientists, engineers, and calibration specialists
- Support via phone, email or secure digital communication and remote access platforms
- Comprehensive support including calibration reviews, troubleshooting, and general technical guidance
Priority Service
- Fast response to breakdown calls
- Priority spare part shipments within 24 hours
Benefits of a PSA
| Benefit | Description |
| Extended Equipment Life | Keeps your analyser operating at peak efficiency over time |
| Reduced Downtime | Prevents costly disruptions and emergency repairs |
| Improved Safety | Ensures compliance and reduces risks |
| Cost Savings | Proactive care lowers long-term maintenance and repair costs |
| Enhanced Reliability | Maintains data accuracy and operational consistency |
| Regulatory Compliance | Helps you meet safety and industry standards |
| Warranty Protection | Required to maintain warranty coverage |
| Sustainable Practices | Minimises waste through long-term equipment usage |
""The economic benefit gained from use of the Coalscan on-line ash monitors in most cases results from control of mining and plant operations closer to the required specification ash content. A number of independent studies have estimated the benefits of on-line ash analysis to average more than A$500 000 per year per installed gauge.""
csiropedia.csiro.au March 2011