Product Support Agreement

Scantech offers Product Support Agreements (PSA) which provide sites with the peace of mind that their equipment will be remotely checked for failures and serviced on-site every six months.

These are some of the advantages of having a PSA:

1. Preventative Maintenance Program

  • Two Service Visits each year
  • Routine Interrogation of Scantech analyser via the Remote Connection by Scantech personnel.
  • Factory Support
  • Help Line
  • On-site training for Geoscan Champion
  • 20% discount on spare parts and priority shipment
  • Priority Responses

2. Calibration Maintenance

  • Monthly Interrogation & Parameter checks
  • Checking Inherent Accuracies
  • Calibration Maintenance

3. Timely Source Top-ups

  • Source top-up labor associated with the Scantech supplied Cf-252 source.
  • Analyser optimisation
  • Inclusion in source procurement program
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""The economic benefit gained from use of the Coalscan on-line ash monitors in most cases results from control of mining and plant operations closer to the required specification ash content. A number of independent studies have estimated the benefits of on-line ash analysis to average more than A$500 000 per year per installed gauge.""

csiropedia.csiro.au March 2011