m3_(15)Scantech seeks to establish an on-going relationship with our customers.

This ensures you obtain optimum returns from the chosen process control solution and if there is a problem, then it is addressed promptly and properly.

Our solutions are used all day every day, and we know that downtime means a loss in productivity. We appreciate that your plant has made a considerable investment in Scantech’s process control solution.

Scantech’s philosophy is that our 24 hour a day, seven day a week customer service and support must be second to none and that Scantech is associated with outstanding customer service and support via our global support network.

We have an extensive range of Warranty Options, Product and Customer Service Agreements all of which can be tailored to suit each customer’s requirements. Alternately, if you prefer, service is provided on demand. Whichever package you choose, you can be certain that Scantech is dedicated to providing exceptional service and support.

For service information and spare parts, please email:

"Real-time analysis combines the capabilities of online analysers, mechanical sampling systems, and advanced computer technology to allow buyers, sellers or traders to monitor and correct loading or blending, while these activties are in progress"

Evans et al, SGS, World Coal August 2014